About Us

We’ve decided to redefine the airport experience.

The last thing you want as you set out on a long awaited holiday or important business trip is airport hassle.

Because the more you have to wait, to queue, to organise, to navigate your way around even a familiar airport, then the less time and the less energy you have to focus on the important things – your holiday, your friends, your family, your work. Travel in itself can become hard work, can become stressful and frustrating.

It’s a frustration that we understand intimately. In the 40+ years we’ve spent in the aviation industry we’ve felt it too. Too often. And so have our clients, our colleagues, our friends and families.

So we decided to do something about it.

To make it a pleasure, not a pressure, not a compromise.

Your luggage, your documentation, security & logistics, your comfort, your convenience – all taken care of.

The airport experience, redefined.

The Fastrack VIP Experience

Exclusive airport experiences for busy families, for business people and for frequent flyers.

Who says airports have to be stressful? Or confusing? That queues have to be long?

Choose a new, calmer, kinder way to travel, that’s simple, speedy and stress free.

Fastrack VIP

A warmest of airport welcomes

Help with your luggage at departure/arrivals

Guided through check-in and security clearance

Quick access to your executive lounge

Escorted to your departure gate

Personal shopping, porterage & baggage reclaim

Assistance with transport on arrival

Our Vision

To redefine the airport experience.
Provide a, calmer, kinder way to travel, that’s simple, speedy and stress free
regardless of class of travel or airline

Our Values

Service: We consider the client in everything we
do.

Quality: We offer value for money quality products and services that exceed expectation.

Integrity: We build open and honest relationships with stakeholders, clients, suppliers and partners.

People: We foster a positive team and family spirit through involvement, empowerment and training.

Performance: We are focused on delivering reliability and long-term sustainable value through our global network.

Our Mission

To exceed every client’s expectation.

Make air travel a pleasure, not a pressure, not a compromise.

To delight our clients with genuine personalised quality service.

We will innovate and deliver service excellence, setting the standard.

Always behaving with integrity and respect.

Valuing and empowering our teams and
encouraging innovation.

World Airports

Lounges

Transport Services

VIP service for a 14 year old daughter

My 14 old daughter arrived to London on her Owen without adult companion.
In order to facilitate her arrival, I contacted Fastrack VIP Service,
From the initial request, throughout the coordination of her arrival, up until the reception at the Aircraft door by the greeter, Mr’s Venessa, Fastrack VIP Service was simply excellent.
Mr’s Venessa updated me on Realtime from the meeting by the aircraft, during the immigration process up until the arrival hall.
The Fastrack VIP team were Professional, responsive and client oriented.
I strongly recommend their services.

- Amnon Raviv

First class service

Fastrack VIP managed to redefine the travel experience and is a must. I wish I had known about them pre Covid 19, it’s a must for travel full stop!

FastTrack VIP assisted my wife and 2 young children through a 72 hr multiple stop over trip in the midst of a pandemic. The service was seamless, co-ordinated and just exemplary, never waited in a queue, wasted time filling in a form or lifted a bag. It was VVVVIP service by PPE protected special assistance staff!

All in all an impossible journey (in the best of times) became a possible trip (in the middle of Covid-19).

Make it door to door with Fastrack VIP !

Excellent Service

I have used their services twice in 2017, May and November in my trip to Jakarta, Indonesia. On both trips I was greeted after I exited the plane by uniformed employees. They spoke excellent English and help me navigate through the arrival process - the longest wait was waiting for the luggage to come out on the belt. If I had traveled without luggage, I would have been outside in less than 10 minutes from exiting the plane. This service is well worth the expense. I will use them every time I return to Indonesia.

- Rafael Suarez