Meet & Assist Services at Doha Hamad Airport

A Fastrack VIP greeter will welcome guests at the arrivals gate with a personalised signboard.

Guests are invited to relax in the arrivals lounge area where expedited immigration clearance will be undertaken before guests are invited to freshen up and enjoy complimentary refreshments.

Guests will then be escorted to baggage reclaim where porters will retrieve any baggage.

After exiting Customs guests are connected with any waiting ground transportation

Good to know

• Individual greeter details are not available at this location
• If the aircraft is parked on a remote position the greeter will meet guests at the bottom of the front stairs of the aircraft.
• Buggies are not available at this location.
• The service includes baggage assistance for a 2 checked bags per guest.
• Guests may need to handle their own baggage.
• Additional baggage assistance can be arranged for an additional charge.
• Please advise travellers passport details at time of reservation.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Guests will receive a personal welcome from their Fastrack VIP representative at a designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

A baggage porter will be on hand to assist with up to 2 bags per guest.

It is highly recommended to book a baggage porter as part of the service should guests be travelling with multiple large or heavy bags.

Guests will receive expedited assistance with check in and baggage formalities before swiftly moving onward through the immigration and security check point using the priority lanes where available.

Once air-side guests are invited to relax in style in the executive lounge, and enjoy complimentary drinks, snacks, and refreshments before the flight.

Leaving the guests to enjoy the lounge, the greeter will return and escort guests to the gate in time for departure.

Good to know

• This service is available from 4 hours before the flights the flights scheduled time of departure.
• Please advise travellers passport details at time of reservation.
• Individual greeter details are not available at this location.
• The guest or driver must contact the local number provided at least 30 minutes prior to arrival at the airport to coordinate the meeting point
• Please advise any ground transportation details at the time of reservation.
• The service includes baggage assistance for a 2 checked bags per guest.
• Guests may need to handle their own baggage.
• Additional baggage assistance can be arranged for an additional charge.
• Check in may be conducted using the quickest option available based on the guests ticketed class of travel.
• The lounge is available for up to 4 hours before departure.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Guests will receive a personal welcome from their Fastrack VIP representative at a designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

A baggage porter will be on hand to assist with up to 2 bags per guest.

It is highly recommended to book a baggage porter as part of the service should guests be travelling with multiple large or heavy bags.

Guests will receive expedited assistance with check in and baggage formalities before swiftly moving onward through the immigration and security check point using the priority lanes where available.

Once air-side guests are escorted to the departure gate, or an airline executive lounges (whereby the airline ticket or frequent flyer card entitles lounge access), where the service will conclude.

Good to know

• This service is available from 6 hours before the flights the flights scheduled time of departure.
• This service is ideal for those guests with lounge access as part of their ticket or frequent flyer status.
• Please advise travellers passport details at time of reservation.
• Individual greeter details are not available at this location.
• The guest or driver must contact the local number provided at least 30 minutes prior to arrival at the airport to coordinate the meeting point
• Please advise any ground transportation details at the time of reservation.
• The service includes baggage assistance for a 2 checked bags per guest.
• Guests may need to handle their own baggage.
• Additional baggage assistance can be arranged for an additional charge.
• Check in may be conducted using the quickest option available based on the guests ticketed class of travel.
• This service excludes lounge access.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Time permitting, greeters will help guests make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available for connections up to 4 hours for guests holding thought tickets.
• This service is not available for guests holding separate tickets with different airlines that necessitates the collection of luggage and and recheck-in. This would be considered a separate arrival and departure service..
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Time permitting guests are invited to relax in style and enjoy complimentary drinks, snacks and meals in the Executive Lounge.

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available for connections up to 6 hours for guests holding thought tickets.
• This service is not available for guests holding separate tickets with different airlines that necessitates the collection of luggage and and recheck-in. This would be considered a separate arrival and departure service..
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.