Meet & Assist Services at Hamburg Airport

Enjoy a VIP Arrival, a private jet style service for guests using commercial flights.

A VIP host will personally welcome guests at the arrivals gate as they disembark the aircraft with a signboard.

As soon as guests arrive a VIP vehicle will provide transport the short distance from the aircraft to the terminal.

Guests will enjoy privacy and convenience passing quickly through a priority Immigration checkpoint before moving on to the Arrivals Lounge. The arrivals lounge is only accessible for flights from Schengen countries. For flights originating outside the Schengen zone guests will proceed though the airport arrival channels.

While guests relax, freshen up and enjoy complimentary drinks and snacks in the Arrivals Lounge, baggage porters will retrieve any baggage before guests are escorted to customs.

After exiting customs guests will be connected awaiting their onwards ground transportation.

Good to know

• Service available from 07:00 to 20:00.
• Available regardless of ticket class.
• A VIP parking space for the duration of the trip is included in this service.
• VIP vehicle tarmac transfer will be provided only if the aircraft parks at a remote position away from the terminal building.
• In the event the tarmac transport is not available and / or depending on the gate where the flight arrives it will be necessary to travel on foot to the terminal or via the standard transfer coach.
• Buggies are not available at this location.
• The arrivals lounge is only accessible for flights from Schengen countries.
• For flights originating outside the Schengen zone guests will proceed though the airport arrival channels.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided.
• Guests may need to handle their own baggage.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Depart in style with our VIP Departure service escaping the hustle and bustle of the main departure lounge.

A Fastrack VIP representative will contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point or the VIP parking area next to the terminal, or within the terminal building.

A porter will be on hand to assist with any baggage.

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the security check point using the priority lane, and on to immigration where assistance will be provided.

Once airside guests are invited to relax in style in the executive lounge, and enjoy complimentary drinks, and snacks.

When it is time to board, guests will enjoy travelling by VIP vehicle for the short distance from the terminal to the aircraft.

Good to know

• This service is available from 2 hours before the flights the flights scheduled time of departure between the hours of 07:00 to 20:00.
• A VIP parking space for the duration of the trip is included in this service.
• Guests must arrive at least 90 minutes before the flights scheduled time of departure.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided.
• Check in maybe conducted using the quickest option available based on the guests ticketed class of travel.
• VIP vehicle tarmac transfer will be provided only if the aircraft parks at a remote position away from the terminal building.
• In the event the tarmac transport is not available and / or depending on the gate where the flight departs it will be necessary to travel on foot from the terminal or via the standard transfer coach.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.