Meet & Assist Services at Hanoi

A Fastrack VIP representative will meet guests at the entrance to Immigration.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities, using priority channels where available.

Due to local regulations the greeter is not permitted handle the baggage or to push the trolley through the customs checkpoint. Guests will need to clear customs unaccompanied.

Porters can be arranged if required.

After exiting customs, the greeter will assist guests to connect with their onwards mode of transportation.

Good to know

• Guests are not met at the arrivals gate but at the entrance to immigration, this will be after the health check point if this is in operation.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• A baggage trolley will be provided, however guests must handle their own luggage and trolley due to local regulations.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always b