Meet & Assist Services at Hangzhou Xiaoshan Airport

A Fastrack VIP Concierge will personally welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard
As soon as guests arrive the concierge will assist guests as quickly as possible through all immigration and security formalities and onwards to baggage reclaim

Assistance is provided with the collection of baggage utilising an airport trolley before guests are escorted to the customs checkpoint
After exiting customs guests are connected with any waiting ground transportation

Good to know
This service is available for International Arrivals
Please contact us for any Domestic Arrival services
If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point entrance to immigration
Buggies are not available at this location
Baggage assistance is provided utilising airport trolleys for a reasonable amount of bags that can comfortably fit one trolley Maximum of 2 standard size and weight bags
No official expedite service is permitted by Chinese immigration services at this location concierges will endeavour to expedite where possible
Guests must handle their own baggage when passing through Customs
The concierge may only accompany the client through immigration and customs channels where this is permitted by the local authorities we cannot guarantee that this option will always be available
Guests must select the correct customs channel applicable to their situation
The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests

A Fastrack VIP concierge will contact the lead guest or driver if advised in advance of their arrival at the airport to confirm the meeting time and location

Guests receive a personal welcome from their Fastrack VIP Concierge at the designated meeting point with a name sign for easy identification
The meeting point may be at the kerbside drop off point or within the terminal building
General baggage assistance will be provided utilising an airport trolley

Guests will receive assistance with check in and baggage formalities before swiftly moving onwards through the security and immigration check points

Whether visiting an executive lounge whereby the airline ticket entitles the lounge access if access been booked as an additional service or relaxing in the departure area the concierge will accompany guests airside assisting with any shopping or dining recommendations along the way
Leaving the guests to relax they will return to the lounge meeting point to escort the guests to the gate in time for departure

Good to know
Pre service contact will be by SMS and or telephone
Buggies are not available at this location
Baggage assistance is provided utilising airport trolleys for a reasonable amount of bags that can comfortably fit one trolley A maximum of 3 standard size and weight bags
Check in will be conducted using the quickest option available based on the guests ticket class of travel
No official expedite service is permitted by Chinese immigration services at this location concierges will endeavour to expedite where possible
The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests