Meet & Assist Services at Hong Kong Airport

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Guests are accompanied to baggage reclaim where assistance will be provided with the collection of baggage for up to 3 standard sized bags , before guests are escorted to the Customs checkpoint.

It is highly recommended to book a baggage porter as part of the service should guests be travelling with multiple large or heavy bags.

After exiting the checkpoints, guests are connected with their onward mode of transportation.

Good to know

• Individual greeter details and contact information are not available at this location.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies can be added to the service for an additional charge and are subject to availability.
• Buggies can operate from gate 25 and beyond in Terminal 1.
• Buggies are unable to enter gates 1-4, 5-9, 201-230 and 501-530.
• Arrival service buggy drop-off point will be at arrival gate 10, just before the temperature check.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided for up to 3 standard size bags per guest.
• Guests may need to handle their own baggage.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• No official immigration fast track is provided by the immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Guests will receive a personal welcome from their Fastrack VIP representative at a designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

A baggage porter will be on hand to assist with up to 3 bags per guest.

It is highly recommended to book a baggage porter as part of the service should guests be travelling with multiple large or heavy bags.

Guests will receive assistance with check in and baggage formalities before moving onward through the immigration and security check point.

Greeters will assist guests at security and help make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• The service is available for 3 hours before scheduled time of departure.
• Individual greeter details contact information are not available at this location.
• The guest or driver must contact the local number provided when leaving their accommodation and again when about to cross the Tsing Ma Bridge to coordinate the meeting point.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• Baggage assistance is provided for up to 2 standard size bags per guest.
• Guests may need to handle their own baggage.
• Buggies can be added to the service for an additional charge and are subject to availability.
• Buggies can operate from gate 25 and beyond in Terminal 1.
• Buggies are unable to enter gates 1-4, 5-9, 201-230 and 501-530.
• Arrival service buggy drop-off point will be at arrival gate 10, just before the Temperature Check
• Please advise any ground transportation details at the time of reservation.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• No official immigration fast track is provided by the immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Time permitting, greeters will help guests make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available for connections up to 4 hours for guests holding thought tickets.
• This service is not available for guests holding separate tickets with different airlines that necessitates the collection of luggage and and recheck-in. This would be considered a separate arrival and departure service.
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies can be added to the service for an additional charge and are subject to availability.
• Buggies can operate from gate 25 and beyond in Terminal 1.
• Buggies are unable to enter gates 1-4, 5-9, 201-230 and 501-530.
• No official immigration fast track is provided by the immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.