Meet & Assist Services at Honolulu Airport

A Fastrack VIP greeter will welcome guests at baggage reclaim with a personalised signboard.

Assistance will be provided with the collection of baggage for up to 3 standard sized bags (utilising an airport trolley), before guests are escorted to the Customs checkpoint.

After exiting the checkpoints, guests are connected with their onward mode of transportation.

Good to know

• This service is available for DOMESTIC / INTERNAL USA flights only.
• This service is not available for international flight arrivals.
• Due to local security restrictions the greeter can not meet guests at the arrivals gate.
• The greeter will meet guests at baggage reclaim.
• Service available from 0600 to 2200.
• Please contact us if flight arrival time is outside of this window as additional charges apply.
• Additional charges apply to any services taking place on a USA public.
• Please contact us if 6 or more guests are travelling.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley, and for a reasonable amount of bags that can comfortably fit one trolley.
• Maximum of 3 standard size and weight bags per trolley.
• Guests may need to handle their own baggage.
• Additional baggage assistance can be arranged for an additional charge.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

Assistance with baggage will be provided utilising an airport trolley for up to 3 standard sized bags. It is highly recommended to book a baggage porter as part of the service should guests be travelling with multiple large or heavy bags.

Guests will receive assistance with check in and baggage formalities before guests are directed towards the security check point. This is where the service will conclude.

Good to know

• This service is available from 2 hours before the flights the flights scheduled time of departure.
• Service available from 0600 to 2200.
• Please contact us if flight arrival time is outside of this window as additional charges apply.
• Additional charges apply to any services taking place on a USA public.
• Please contact us if 6 or more guests are travelling.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley, and for a reasonable amount of bags that can comfortably fit one trolley.
• Maximum of 3 standard size and weight bags per trolley.
• Guests may need to handle their own baggage.
• Additional baggage assistance can be arranged for an additional charge.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The service will conclude at security. Due to local restrictions the greeter is unable to escort guests airside to the gate.