Meet & Assist Services at Istanbul

A Fastrack VIP greeter will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

Guests will enjoy travelling by a buggy from the gate to the border checkpoint.

The greeter will assist guests to pass as quickly as possible through all immigration and security formalities, using priority lanes where available.

Moving on to baggage reclaim, a porter will be on hand to assist with any baggage.

After exiting customs, guests are connected with any waiting ground transportation, and baggage will be transferred to any waiting onwards transport on behalf of the guests

Good to know

• Individual greeter details are not available at this location
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are available at this location and are subject to availability.
• In the event the buggy is not available and/or depending on the gate where the flight arrives it may be necessary to travel on foot and/or by automated people mover for all/or the part of the service.
• Baggage assistance is provided.
• Maximum of 3 standard size and weight bags per guest.
• Guests may need to handle their own baggage.
• Please advise any ground transportation details at the time of reservation.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

A porter will be on hand to assist with any baggage.

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the security check point using the priority lane, and on to immigration where assistance will be provided.

Once airside guests will travel by buggy to the executive lounge where they are are invited to relax in style and enjoy complimentary drinks, snacks, and refreshments before the flight.

Leaving the guests to relax, the greeter will return to a prearranged meeting point. Guests will enjoy travelling by buggy from the lounge to the departure gate for boarding.

Good to know

• The service is available for 2 hours before scheduled time of departure.
• Please advise any ground transportation details at the time of reservation.
• In the event the buggy is not available and/or depending on the gate where the flight departs from it may be necessary to travel on foot and/or by automated people mover for all/or part of the service.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided.
• Maximum of 3 standard size and weight bags per guest.
• Guests may need to handle their own baggage.
• The greeter may only accompany the client through immigration and customs channels where this is
  permitted by the local authorities we cannot guarantee that this option will always be available.
• No official immigration fast track is provided by the authorities at this location. The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Guests will travel by buggy to the executive lounge where they are are invited to relax in style and enjoy complimentary drinks, snacks, and refreshments before the flight.

Leaving the guests to relax, the greeter will return to a prearranged meeting point. Guests will enjoy travelling by buggy from the lounge to the departure gate for boarding.

Good to know

• This service is available for connections up to 3 hours for guests holding thought tickets.
• This service is not available for guests holding separate tickets with different airlines that necessitates the collection of luggage and and recheck-in. This would be considered a separate arrival and departure service..
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• In the event the buggy is not available and/or depending on the gate where the flight arrives and departs from it may be necessary to travel on foot and/or by automated people mover for all/or part of the service.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.