Meet & Assist Services at Jakarta Soekarno-Hatta Airport

For international arrivals a Fastrack VIP representative will welcome guests at the entrance to immigration with a signboard.

For domestic arrivals a Fastrack VIP representative will welcome guests at the arrivals gate.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Guests are accompanied to baggage reclaim where assistance will be provided with the collection of baggage for up to 3 standard sized bags (utilising an airport trolley), before guests are escorted to the Customs checkpoint.

After exiting the checkpoints, guests are connected with their onward mode of transportation.

After exiting customs, guests are connected with their onwards mode of transportation.

Good to know

• The meeting point for international flights will be at the entrance to immigration and not the arrivals gate.
• The meeting point for domestic arrivals will be at the arrivals gate.
• Guests are required to check the name boards displayed at the entrance to immigration and approach the greeters.
• Buggies are not available at this location.
• Greeters will assist at immigration. There may be a wait while passports and visa on arrival are processed.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley, and for a reasonable amount of bags that can comfortably fit one trolley.
• Maximum of 3 standard size and weight bags per trolley.
• Guests may need to handle their own baggage.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

Assistance with baggage will be provided utilising an airport trolley for up to 3 standard sized bags.

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the security check point, using the priority lan where available.

Greeters will assist guests at security and help make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available from 2 hours before the flights the flights scheduled time of departure.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley, and for a reasonable amount of bags that can comfortably fit one trolley.
• Maximum of 3 standard size and weight bags per trolley.
• Guests may need to handle their own baggage.
• Porters are not available at this location.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• Greeters will assist at immigration. There may be a wait while passports are processed.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

For international arrivals a Fastrack VIP representative will welcome guests at the entrance to immigration with a signboard.

For domestic arrivals a Fastrack VIP representative will welcome guests at the arrivals gate.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

For guests transferring to a domestic flight, the greeter will assist with baggage reclaim, customs clearance and recheck-in for the domestic flight.

Time permitting, greeters will help guests make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• The meeting point for international flights will be at the entrance to immigration and not the arrivals gate.
• The meeting point for domestic arrivals will be at the arrivals gate.
• This service is available for connections up to 3 hours for guests holding thought tickets.
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Greeters will assist at immigration. There may be a wait while passports are processed.
• Buggies are not available at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.