Meet & Assist Services at London Gatwick Airport

A Fastrack VIP greeter will welcome guests at the arrivals gate with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass through all immigration and security formalities using the priority lane where available.

Guests are accompanied to baggage reclaim where assistance will be provided with the collection of baggage for up to 3-4 standard sized bags (utilising an airport trolley), before guests are escorted to the Customs checkpoint.

Guests must remain with the greeter and pass though the red customs channel.

After exiting the checkpoints, guests are connected with their onward mode of transportation.

Good to know

• Service available from 0630 to 2200
• Please contact us if flight arrival time is outside of this window as additional charges apply
• Services taking place on a public holiday will incur a 20 % surcharge.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley, and for a reasonable amount of bags that can comfortably fit one trolley.
• Maximum of 3-4 standard size and weight bags per trolley.
• Guests may need to handle their own baggage.
• There are no porters available at this location.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must remain with the greeter and pass though the red customs channel. If guests refuse to use this channel the service will be terminated.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant any priority or fast track clearance to guests.

A Fastrack VIP representative will contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

Assistance with baggage will be provided utilising an airport trolley for up to 3-4 standard sized bags.

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the security check point, using the priority lane.

Greeters will assist guests at security and help make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available from 3 hours before the flights the flights scheduled time of departure.
• Service available from 0630 to 2200.
• Please contact us if flight departure time or estimated time of arrival at the airport is outside of this window as additional charges apply.
• Services taking place on a public holiday will incur a 20 % surcharge.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley, and for a reasonable amount of bags that can comfortably fit one trolley.
• Maximum of 3-4 standard size and weight bags per trolley.
• Guests may need to handle their own baggage.
• Porters are not available at this location.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

An exclusive VVIP and luxurious Arrival service undertaken away from the main airport terminal.

This is the ultimate in discreet and private services. A private jet style service for guests using commercial flights.

A VIP host will personally welcome guests at the arrivals gate as they disembark the aircraft with a name signboard.

As soon as guests arrive a private chauffeured luxury vehicle will provide transport the short distance from the aircraft to the VIP Suite

Guests will enjoy maximum privacy and convenience passing quickly through a priority Immigration checkpoint and into the VIP Suite.

Once inside the suite guests are invited to relax in thier own private lounge to enjoy complimentary refreshments and freshen up whilst VIP hosts take care of the arrival formalities, retrieve baggage, and coordinate with guests onwards transportation.

Baggage will be brought to the VIP suite on the guest’s behalf and transferred to any waiting onwards transport.

Good to know

• Available regardless of ticket class.
• Service available from 0500-2200
• Guests may stay up in the VIP Suite up to 1 hour after the flight arrival time.
• Buggies are not available at this location.
• The service includes baggage assistance for up to 10 pieces of baggage per guest upto a maximum of 50 bags.
• Please advise any ground transportation details at the time of reservation.
• Failure to advise ground transport details will incur a £250 charge.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Depart in style with our exclusive and luxurious VVIP Departure service undertaken away from the hustle and bustle of the main airport terminal.

This is the ultimate in discreet and private services, a private jet style service for guests using commercial flights.

With its own separate entrance, VIP hosts will personally welcome guests as they arrive at the VIP Suite.

While guests are relaxing in style and enjoying complimentary drinks and snacks in their own private lounge VIP hosts will take care of any baggage on the guests behalf.

Please note all guests must check-in online and be in possession of boarding cards prior to arriving at the VIP Suite.

Discrete security checks and a priority Immigration checkpoint are all features of the VVIP experience.

When it is time to board guests will enjoy travelling by a private chauffeured luxury car from the VIP Suite direct to the departure gate for priority boarding.

Good to know

• All guests must check-in online and be in possession of boarding cards prior to arriving at the VIP Suite.
• The VIP Suite are unable to check-in guests.
• The service is available for 2 hours before scheduled time of departure
• The service duration can be extended subject to additional charges.
• Service available from 0500-2200.
• Guests must arrive at the terminal a minimum of 1 hour 30 minutes prior to departure.
• Available regardless of ticket class.
• The service includes baggage assistance for up to 10 pieces of baggage per guest up to a maximum of 50 bags.
• Check-in of guests baggage is subject to each individual airlines approval and regulations.
• Please advise any ground transportation details at the time of reservation.
• Failure to advise ground transport details will incur a £250 charge.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP greeter will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Time permitting, greeters will help guests make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available for connections up to 3 hours for guests holding though tickets.
• This service is not available for guests holding separate tickets with different airlines that necessitates the collection of luggage and and recheck-in. This would be considered a separate arrival and departure service.
• Service available from 0630 to 2200.
• Please contact us if flight arrival time or flight departure time is outside of this window as additional charges apply.
• Services taking place on a public holiday will incur a 20 % surcharge.
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• No official immigration fast track is provided by the immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.