Meet & Assist Services at Macau Airport

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass through all immigration and security formalities, using priority lanes where available.

Guests are accompanied to baggage reclaim where assistance will be provided with the collection of baggage for up to 2 standard sized bags per service , before guests are escorted to the Customs checkpoint.

After exiting the checkpoints, guests are connected with their onward mode of transportation.

Good to know

• Individual greeter details and contact information may not be available at this location.
• A duty officer number will be provided.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided for up to 2 standard size bags per service.
• Baggage porters can be hired and paid for locally at baggage reclaim. We are unable to prebook baggage porters.
• Guests may need to handle their own baggage.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The priority lane is open 09:00-21:00.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Guests will receive a personal welcome from their Fastrack VIP representative at a designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

A baggage porter will be on hand to assist with up to 2 bags per service.

Guests will receive assistance with check in and baggage formalities before moving onward through the immigration and security check point.

Once airside guests are invited to relax in style and enjoy complimentary drinks, snacks and refreshments in the executive lounge.

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• The service is available for 3 hours before scheduled time of departure.
• Individual greeter details contact information may not available at this location.
• A duty officer number will be provided.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• Baggage assistance is provided for up to 2 standard size bags per guest.
• Guests may need to handle their own baggage.
• Please advise any ground transportation details at the time of reservation.
• The priority lane is open 09:00-21:00.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.