Meet & Assist Services at Mactan Cebu International Airport

Fastrack VIP representative will welcome guests at the arrivals gate with a personalised signboard.

As soon as guests arrive, the greeter will guide guests to the immigration and security facilities.

Once guests have completed the immigration formalities , guests are accompanied to baggage reclaim where assistance will be provided with the collection of baggage for up to 2 standard sized bags (utilising an airport trolley), from the reclaim belt, before guests are escorted to the Customs checkpoint.

Due to local customs and security regulations the greeter is not permitted handle the baggage or to push the trolley through the customs checkpoint.

After exiting customs, guests are connected with their onwards mode of transportation.

Good to know

• Individual greeter details are not available at this location. A duty office number will be provided.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley.
• Maximum of 2 standard size and weight bags per trolley.
• Due to local security regulations guests are responsible for handling their baggage and trolley.
• There are no porters available at this location.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Local regulations do not permit greeters to escort guests through the security or immigration check point..
• Greeters will escort guests to the access points and rendezvous again with them after they have cleared the check point.
• Guests must select the correct Customs channel applicable to their situation.
• No official immigration fast track is provided by the immigration services at this location.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

Assistance for up to 2 standard sized bags will be provided.

Guests will receive assistance with check in and baggage formalities before moving onto the security check point and on to immigration.

Once guests have cleared security and immigration the greeter will meet the party and help make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• Individual greeter details are not available at this location. A duty office number will be provided.
• This service is available from 2 hours before the flights the flights scheduled time of departure.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley.
• Maximum of 2 standard size and weight bags per trolley.
• Due to local security regulations guests are responsible for handling their baggage and trolley.
• Porters are not available at this location.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Local regulations do not permit greeters to escort guests through the security or immigration check point..
• Greeters will escort guests to the access points and rendezvous again with them after they have cleared the check point.
• No official immigration or security fast track is provided by the immigration services at this location.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.