Meet & Assist Services at Marrakesh Menara

A Fastrack VIP greeter will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive the greeter will assist the party to pass as quickly as possible through all immigration and security formalities.

After exiting customs guests are connected with any waiting ground transportation or choose to freshen and enjoy refreshments in the arrivals lounge before continuing their journey.

Good to know

• Individual greeter details contact information are not available at this location.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or entrance to immigration.
• Buggies are not available at this location.
• Baggage assistance for 1 bag per guest is included.
• Guests must handle their own baggage when passing through Customs.
• The greeter may only accompany the client through immigration and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• Guests must select the correct customs channel applicable to their situation.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

Assistance with baggage will be provided for up to 1 standard sized bag per guest.

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the security check point using the priority lane, and on to immigration where assistance will be provided.

Once air-side guests are invited to relax in style in the executive lounge, where they are are invited to relax in style and enjoy complimentary drinks, snacks, and refreshments before the flight.

Leaving the guests to relax, the greeter will return to the lounge meeting point and escort guests to the gate in time for departure.

Good to know

• This service is available from 2 hours before the flights the flights scheduled time of departure.
• Individual greeter details contact information are not available at this location.
• The guest or driver must contact the local number provided at least 3 hours prior to arrival at the airport to coordinate the meeting point.
• Buggies are not available at this location.
• Baggage assistance is provided.
• Maximum of 1 standard size and weight bags per guest.
• Guests may need to handle their own baggage.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.