Meet & Assist Services at Marseille Provence Airport

A Fastrack VIP greeter will welcome guests at the arrivals gate with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities, using priority channels where available.

Porter assistance is provided for the collection of up to 5 bags before guests are escorted to Customs.

It is highly recommended to book an additional baggage porter as part of the service should guests be travelling with multiple large or heavy bags.

After exiting Customs guests are connected with any waiting ground transportation.

Good to know

• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available as part of this service.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley.
• Maximum of 5 standard size and weight bags per trolley.
• Guests may need to handle their own baggage.
• Additional baggage assistance can be arranged for an additional charge.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will contact the lead guest or driver if advised in advance of their arrival at the airport to confirm the meeting time and location.

The meeting point may be at the kerbside drop off point, or at the VIP Desk situated inside the terminal building.

Assistance with baggage will be provided by a porter to the check-in desk (maximum of 5 bags).

It is highly recommended to book an additional baggage porter as part of the service should guests be travelling with multiple large or heavy bags.

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the immigration and security check point using the priority lanes where available.

Greeters will assist guests at security and help make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available from 2 hours before the flights the flights scheduled time of departure.
• Individual greeter details are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided utilising an airport trolley.
• Maximum of 5 standard size and weight bags per trolley.
• Guests may need to handle their own baggage.
• Additional baggage assistance can be arranged for an additional charge.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.