Meet & Assist Services at Medina Prince Mohammad bin Abdulaziz Airport

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Guests will be escorted to baggage reclaim where porters will retrieve any baggage, before moving onto Customs using priority lanes where available.

After exiting Customs guests are connected with any waiting ground transportation

Good to know

• Individual greeter details are not available at this location.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• Baggage assistance is provided for a reasonable amount of bags
• Guests may need to handle their own baggage.
• Please advise travellers passport details at time of reservation.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Guests will receive a personal welcome from their Fastrack VIP representative at a designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

A baggage porter will be on hand to assist with any luggage.

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the immigration and security check point using the priority lanes where available.

Greeters will assist guests at security and help make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available from 2 hours before the flights the flights scheduled time of departure.
• Please advise travellers passport details at time of reservation.
• Individual greeter details are not available at this location.
• The guest or driver must contact the local number provided at least 30 minutes prior to arrival at the airport to coordinate the meeting point
• Please advise any ground transportation details at the time of reservation.
• Buggies are not available at this location.
• Baggage assistance is provided for a reasonable amount of bags
• Guests may need to handle their own baggage.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.