Meet & Assist Services at Mumbai Chhatrapati Shivaji Maharaj Airport

A Fastrack VIP greeter will welcome guests at the arrivals gate with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Moving on to baggage reclaim, a porter will be on hand to assist with any luggage.

After exiting customs guests are connected with any waiting ground transportation, and baggage will be transferred to any waiting onwards transport on behalf of the guests

Good to know

• Individual greeter details are not available at this location.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are available at this location and and are subject to availability
• In the event the buggy is not available and/or depending on the gate where the flight arrives it may be necessary to travel on foot and/or by automated people mover for all/or the part of the service.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided for up to 3 bags per guest.
• Guests may need to handle their own baggage.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• No official immigration fast track is provided by the immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Guests receive a personal welcome from their Fastrack VIP greeter at the designated meeting point with a name sign for easy identification

The meeting point may be at the kerbside drop off point or within the terminal building.

A baggage porter will be on hand to take care of the luggage.

Guests will receive assistance with check in and baggage formalities before swiftly moving onwards through the security check point and on to immigration.

Once airside guests will travel by buggy to the executive lounge where they are are invited to relax in style and enjoy complimentary drinks, snacks and refreshments before the flight.

When it is time to board guests will enjoy travelling by a buggy from the lounge to the departure gate for boarding.

Good to know

• The service is available for 3 hours before scheduled time of departure.
• Individual greeter details are not available at this location.
• The guest or driver must contact the local number provided at least 60 minutes prior to arrival at the airport to coordinate the meeting point.
• Please advise any ground transportation details at the time of reservation.
• Buggies are available at this location and and are subject to availability.
• In the event the buggy is not available and or depending on the gate where the flight departs from it may be necessary to travel on foot by automated people mover for all of the part of the service.
• Baggage assistance is provided for up to 3 bags per guest.
• Guests may need to handle their own baggage.
• The greeter may only accompany the client through immigration and customs channels where this is permitted by the local authorities we cannot guarantee that this option will always be available.
• No official security / immigration fast track is provided by the Indian immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

Guests will enjoy travelling by a buggy from the gate to the transfer desk before moving on to the border checkpoint .

The greeter will assist guests as quickly as possible through all immigration and security formalities before moving onwards to the next departure gate.

Time permitting guests will escorted to the executive lounge where they are are invited to relax in style and enjoy complimentary drinks, snacks and refreshments before the flight.

When it is time to board guests will enjoy travelling by a buggy from the lounge to the departure gate for boarding.

Good to know

• Individual greeter details are not available at this location.
• This service is available for connections up to 3 hours.
• Airline and airport minimum connection times along with through ticket and baggage regulations must be respected.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are available at this location and subject to availability.
• In the event the buggy is not available and or depending on the gate where the flight arrives it may be necessary to travel on foot by automated people mover for all of the part of the service.
• The greeter may only accompany the client through immigration and customs channels where this is permitted by the local authorities we cannot guarantee that this option will always be available.
• No official immigration fast track is provided by the Indian immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.