Meet & Assist Services at Panama Tocumen Airport

A Fastrack VIP representaive will welcome guests at the arrivals gate with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Guests are accompanied to baggage reclaim where assistance will be provided with the collection of baggage (Guests will need to reclam and handle their own bags unless a porter is booked) , before guests are escorted to the Customs checkpoint.

After exiting the checkpoints, guests are connected with their onward mode of transportation.

Good to know

• Service available from 0600 to 2300
• Please contact us if flight arrival time is outside of this window as additional charges apply.
• Services taking place on National Day will incur a surcharge.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Guests will need to reclaim and handle their own bags unless a porter is booked.
• Additional baggage assistance can be arranged for an additional charge.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite where possible. We cannot guarantee that this option will always be available.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative may contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

Guests will need to handle their own bags unless a porter is reserved as an additional service.

Guests will receive assistance with check in and baggage formalities before being invited to relax in style and enjoy complimentary drinks, snacks and refreshments in the landside executive lounge. (Terminal 1).

Leaving the guests to relax, the greeter will return and escort guests through secutity and immigration and onwards to the gate in time for departure.

Good to know

• This service is available from 3 hours before the flights the flights scheduled time of departure.
• Service available from 0600 to 2300.
• Please contact us if flight departure time or estimated time of arrival at the airport is outside of this window as additional charges apply.
• Services taking place on National Day will incur a surcharge.
• Buggies are not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Guests will need to handle their own bags unless a porter is reserved as an additional service.
• Additional baggage assistance can be arranged for an additional charge.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representaive will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Time permitting, greeters will help guests make the most of the time spent in the departure lounge, whether it be dining, shopping, or relaxing in one of the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

Leaving the guests to relax, the greeter will return to a prearranged meeting point to escort guests to the gate in time for departure.

Good to know

• This service is available for connections up to 3 hours for guests holding though tickets.
• This service is not available for guests holding separate tickets with different airlines that necessitates the collection of luggage and and recheck-in. This would be considered a separate arrival and departure service.
• Service available from 0600 to 2300.
• Please contact us if flight arrival time or flight departure time is outside of this window as additional charges apply.
• Services taking place on National Day will incur a surcharge.
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available at this location.
• No official immigration fast track is provided by the immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.