Meet & Assist Services at Phuket

A Fastrack VIP greeter will welcome guests at the entrance to immigration with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities using the priority lane where available.

Guests are accompanied to baggage reclaim where a porter will be on hand to assist with up to 2 bags per guest before being escorted to the customs checkpoint.

After exiting customs, guests are connected with their onwards mode of transportation.

Good to know

• Guests will be at the entrance to immigration and not the arrivals gate.
• Individual greeter details are not available at this location.
• Buggies are y not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided for up to 2 bags per guest.
• Guests may need to handle their own baggage.
• Additional porters can be arranged for an extra charge.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point door 3, level 3.

Assistance with baggage will be provided by a porter to the check-in desk (maximum of 2 bags per guest).

It is highly recommended to book a baggage porter as part of the service should guests be travelling with multiple large or heavy bags.

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the immigration and security check point using the priority lanes where available.

Once air-side guests are invited to relax in style in the executive lounge, and enjoy complimentary drinks, snacks, and refreshments before the flight.

Leaving the guests to enjoy the lounge, this is where the greeter will bid guests farewell and the service will conclude.

Good to know

• This service is available from 2.5 hours before the flights the flights scheduled time of departure.
• Individual greeter details are not available at this location.
• The guest or driver must contact the local number provided at least 15 minutes prior to arrival at the airport to coordinate the meeting point
• Buggies are currently not available at this location.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is provided for up to 2 bags per guest.
• Guests may need to handle their own baggage.
• Additional porters can be arranged for an extra charge.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The lounge stay duration is a maximum of 3 hours.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.