Meet & Assist Services at Singapore Changi Airport

A Fastrack VIP greeter will welcome guests at the arrivals gate with a personalised signboard.

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Guests are accompanied to baggage reclaim before being escorted to the customs checkpoint.

It is highly recommended to book a baggage porter as part of the service as Fastrack VIP greeters are unable to handle baggage on behalf of guests.

After exiting customs, guests are connected with their onwards mode of transportation.

Good to know

• This is a basic meet and greet service designed to help guests navigate one of the worlds largest airports.
• Individual greeter details and contact information are not available at this location.
• Please provide copies of passports for all guests.
• Available for flights arriving at Terminals 1, 2 & 3.
• Services taking place in Terminal 4 are subject to a surcharge of £94.00 per booking.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15% surcharge.
• Services taking place on a Singapore public holiday will incur a incur a 15% surcharge.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available as part of this service.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is not provided unless a porter service has been booked as an additional service.
• Guests may need to handle their own baggage.
• Baggage assistance can be arranged for an additional charge.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• No official immigration fast track is provided by the immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP greeter will welcome guests at the arrivals gate with a personalised signboard.

Guests will enjoy travelling by a buggy from the gate to the border checkpoint with the greeter,

The greeter will assist guests to pass as quickly as possible through all immigration and security formalities.

Guests are accompanied to baggage reclaim before being escorted to the customs checkpoint.

It is highly recommended to book a baggage porter as part of the service as Fastrack VIP greeters are unable to handle baggage on behalf of guests.

After exiting customs, guests are connected with their onwards mode of transportation.

Good to know

• This is a basic meet and greet service designed to help guests navigate one of the worlds largest airports.
• Individual greeter details and contact information are not available at this location.
• Please provide copies of passports for all guests.
• Available for flights arriving at Terminals 1, 2 & 3.
• Services taking place in Terminal 4 are subject to a surcharge of £94.00 per booking.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15% surcharge.
• Services taking place on a Singapore public holiday will incur a incur a 15% surcharge.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building, guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are available as part of this service, maximum of 2 guests per buggy.
• In the event the buggy is not available and or depending on the gate where the flight arrives it may be necessary to travel on foot by automated people mover for all of the part of the service.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is not provided unless a porter service has been booked as an additional service.
• Guests may need to handle their own baggage.
• Baggage assistance can be arranged for an additional charge.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• Guests must select the correct Customs channel applicable to their situation.
• No official immigration fast track is provided by the immigration services at this location.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

An exclusive VVIP and luxurious Arrival service undertaken away from the main airport terminal.

This is the ultimate in discreet and private services. A private jet style service for guests using commercial flights.

A VIP host will personally welcome guests at the arrivals gate as they disembark the aircraft with a name signboard.

As soon as guests arrive a private buggy will provide transport from the aircraft to the CIP Suite.

Guests will pass through a dedicated Immigration and Customs counter and into the CIP Suite.

Once inside the suite guests are invited to relax in the lounge area to enjoy complimentary refreshments, and freshen up whilst VIP hosts take care of the arrival formalities, retrieve any baggage and coordinate with guests onwards transportation.

Baggage will be brought to the CIP suite on the guest’s behalf and transferred to any waiting onwards transport.

Good to know

• Available regardless of ticket class.
• Please provide copies of passports for all guests.
• Available for flights arriving at Terminals 1, 2 a & 3.
• Services taking place in Terminal 4 are subject to a surcharge of £94.00 per booking.
• This service is not available when traveling on low cost airlines.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15% surcharge.
• Services taking place on a Singapore public holiday will incur a 15% surcharge.
• The service includes baggage assistance for up to 2 pieces of baggage per guest.
• Please advise any ground transportation details at the time of reservation.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

It is highly recommended to book a baggage porter as part of the service as Fastrack VIP greeters are unable to handle bags on behalf of guests..

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the security check point, and on to immigration.

Greeters will assist guests at security and escort to the departure gate or the executive lounges (whereby the airline ticket entitles lounge access, or if access been booked as an additional service), where the service will conclude.

Good to know

• The service is available for 2 hours before scheduled time of departure.
• This is a basic meet and greet service designed to help guests navigate one of the worlds largest airports.
• Individual greeter details and contact information are not available at this location.
• Please provide copies of passports for all guests.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15% surcharge.
• Services taking place on a Singapore public holiday will incur a incur a 15% surcharge.
• Available for flights departing Terminals 1, 2 & 3
• Services taking place in Terminal 4 are subject to a surcharge of GBP94.00 per booking.
• Buggies are not available as part of this service.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is not provided unless a porter service has been booked as an additional service.
• Guests may need to handle their own baggage.
• Baggage assistance can be arranged for an additional charge.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• No official security or immigration fast track is provided by the immigration services at this location for non eligible ticket or frequent flyer card holders.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests

A Fastrack VIP representative will contact the lead guest (or driver if advised) in advance of their arrival at the airport to confirm the meeting time and location.

Guests will receive a personal welcome from their Fastrack VIP greeter at the designated meeting point, with a name sign for easy identification.

The meeting point may be at the kerbside drop off point, or within the terminal building.

It is highly recommended to book a baggage porter as part of the service as Fastrack VIP greeters are unable to handle bags on behalf of guests..

Guests will receive assistance with check in and baggage formalities before swiftly moving onward through the security check point, and on to immigration.

Greeters will assist guests at security and once airside guests will travel by buggy to either the departure gate or the executive lounge (whereby the airline ticket entitles lounge access, or if access been booked as an additional service), where the service will conclude.

Good to know

• The service is available for 2 hours before scheduled time of departure.
• This is a basic meet and greet service designed to help guests navigate one of the worlds largest airports.
• Please provide copies of passports for all guests.
• Individual greeter details and contact information are not available at this location.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15% surcharge.
• Services taking place on a Singapore public holiday will incur a incur a 15% surcharge.
• Available for flights departing Terminals 1, 2 & 3
• Services taking place in Terminal 4 are subject to a surcharge of GBP94.00 per booking.
• Buggies are available as part of this service, maximum of 2 guests per buggy.
• In the event the buggy is not available and or depending on the gate where the flight arrives it may be necessary to travel on foot by automated people mover for all of the part of the service.
• Please advise any ground transportation details at the time of reservation.
• Baggage assistance is not provided unless a porter service has been booked as an additional service.
• Guests may need to handle their own baggage.
• Baggage assistance can be arranged for an additional charge.
• Check in will be conducted using the quickest option available based on the guests ticketed class of travel.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• No official security or immigration fast track is provided by the immigration services at this location for non eligible ticket or frequent flyer card holders.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

Depart in style with our exclusive and luxurious VVIP Departure service, undertaken away from the hustle and bustle of the main airport terminal.

This is the ultimate in discreet and private services, a private jet style service for guests using commercial flights.

With its own separate entrance, VIP hosts will personally welcome guests as they arrive at the CIP terminal.

While guests are relaxing in style and enjoying complimentary drinks and snacks in their own private lounge, VIP hosts will take care of any baggage and check-in formalities on the guests behalf.

Discrete security checks and a priority Immigration checkpoint are all features of the VVIP experience.

A personal shopper service is also available.

When it is time to board guests will enjoy travelling by a private buggy from the CIP Suite direct to the departure gate for boarding.

Good to know

• Available regardless of ticket class.
• Please provide copies of passports for all guests.
• Available for flights arriving at Terminals 1, 2 a & 3.
• Services taking place in Terminal 4 are subject to a surcharge of £94.00 per booking.
• Individual greeter details and contact information are not available at this location.
• Due to security restrictions, guests travelling on United Airlines (UA), Delta Airlines (DL), Swiss (LX) and Low cost carriers will be required to check in at the main terminal.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15 % surcharge.
• Services taking place on a Singapore public holiday will incur a 15% surcharge
• Guests must arrive at the terminal a minimum of 2 hours prior to departure
• The service includes baggage assistance for up to 2 pieces of baggage per guest.
• Check-in of guests and baggage is subject to each individual airlines approval and regulations.
• Please advise any ground transportation details at the time of reservation.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities and onwards to the next departure gate.

Time permitting and whereby the airline ticket entitles the lounge access or if access been booked as an additional service or guests wish to relax in the departure area the greeter will accompany guests airside assisting with any shopping or dining recommendations along the way

Leaving the guests to relax they will return to the lounge or meeting point to escort the guests to the gate in time for departure

Good to know

• This service is available for 2.5 hours for for guests holding though tickets.
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• This is a basic meet and greet service designed to help guests navigate one of the worlds largest airports.
• Individual greeter details and contact information are not available at this location.
• Please provide copies of passports for all guests.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15% surcharge.
• Services taking place on a Singapore public holiday will incur a incur a 15% surcharge.
• Available for flights departing Terminals 1, 2 & 3
• Services taking place in Terminal 4 are subject to a surcharge of GBP94.00 per booking.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are not available as part of this service
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• No official security or immigration fast track is provided by the immigration services at this location for non eligible ticket or frequent flyer card holders.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A Fastrack VIP representative will welcome guests at the arrivals gate as they disembark the aircraft with a personalised signboard

Guests will travel by buggy to either the departure gate or, time permitting the executive lounge (whereby the airline ticket entitles lounge access, or if access been booked as an additional service).

As soon as guests arrive, the greeter will assist guests to pass as quickly as possible through all immigration and security formalities and onwards to the next departure gate.

Leaving the guests to relax they will return to the lounge or meeting point to escort the guests via buggy to the gate in time for departure.

Good to know

• This service is available for 2.5 hours for guests holding though tickets.
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• This is a basic meet and greet service designed to help guests navigate one of the worlds largest airports.
• Individual greeter details and contact information are not available at this location.
• Please provide copies of passports for all guests.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15% surcharge.
• Services taking place on a Singapore public holiday will incur a incur a 15% surcharge.
• Available for flights departing Terminals 1, 2 & 3
• Services taking place in Terminal 4 are subject to a surcharge of GBP94.00 per booking.
• If the aircraft is parked on a remote position and guests are coached from the aircraft to the terminal building guests will be met at the coach drop off point or the entrance to immigration.
• Buggies are available as part of this service, maximum of 2 guests per buggy.
• In the event the buggy is not available and or depending on the gate where the flight arrives it may be necessary to travel on foot by automated people mover for all of the part of the service.
• The greeter may only accompany the client through security, immigration, and customs channels where this is permitted by the local authorities.
• No official security or immigration fast track is provided by the immigration services at this location for non eligible ticket or frequent flyer card holders.
• The greeter will endeavour to expedite guests where possible. We cannot guarantee that this option will always be available.
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests.

A VIP host will personally welcome guests at the arrivals gate as they disembark the aircraft with a signboard As soon as guests arrive a private buggy will provide transport from the aircraft to the VIP Suite

Guests will enjoy privacy and convenience passing quickly through a priority Immigration checkpoint before moving on to the VIP Suite.

Time permitting guests are invited to relax in style and enjoy complimentary drinks, snacks and meals in the VIP Lounge

When it is time to board guests will enjoy travelling by a private chauffeured luxury car from the VIP Suite direct to the departure gate for priority boarding

Good to know

• This service is available for 6 hours
• Available regardless of ticket class for guests holding though tickets.
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected.
• Available for flights arriving at Terminals 1, 2 a & 3.
• Services taking place in Terminal 4 are subject to a surcharge of £94.00 per booking.
• Due to security restrictions, this service is not available if travelling on United Airlines (UA), Delta Airlines (DL), Swiss (LX)
• Individual greeter details and contact information are not available at this location.
• This service is not available when traveling on low cost airlines.
• Services taking place during the hours of 2200 to 0700 daily will incur a 15 % surcharge.
• Services taking place on a Singapore public holiday will incur a 15 % surcharge.
• Airline and airport minimum connection times and through ticket and baggage regulations must be respected
• The greeter may only accompany the client through immigration and customs channels where this is permitted by the local authorities we cannot guarantee that this option will always be available
• The airports Immigration Customs and Security Control Departments have the final decision on whether to grant priority or fast track clearance to guests