Regulations in place by the US immigration and customs authorities state that third party greeters are not permitted in the secure restricted customs zone., This unfortunately means that our greeters are not able to meet guests at the arrival gate of an international flight.
As baggage reclaim is located within the restricted customs zone we are unable to arrange porter / baggage assistance.
When arriving into the USA on an international flight the arrival service begins after guests have cleared US customs in the public arrivals hall outside of customs and immigration.
There are no fast-track facilities for customs and immigration in the US unless guests are members of Global Entry.