Frequently Asked Questions
We’ve put together some of the most commonly asked questions from our customers.
If you don’t find an answer to your question please get in-touch with our team.
You can find all of our contact details on our contact page.
We offer different services for individual needs. We believe in making your airport experience stress-free and seamless.
By using one of our greeters can help navigate a busy airport with ease and efficiently without the need to worry. Click here to learn more about our services.
At many of the airports we serve Fast Track is included as part of the service. Kindly refer to the individual airport service descriptions to check if a Fast Track is available at your chosen location.
At airports where Fast Track is not available or permitted by the airport authorities, greeters will will assist you as much as possible and expedite the process where able and in line with the local government and airport authorities regulations. In some locations greeters may have special access and insight to quicker routes and channels to enhance your experience, however availability of these facilities can not be guaranteed.
Fastrack VIP work with an extensive network of licensed and trusted service partners around the world.
All our greeters are highly trained locals with the correct permissions from the airport authorities to undertake meet and assist services.
In additon to helping with any language difficulties their expert knowlegde of the airport means they often have special access and insight to quicker routes and channels that may not normally be available to everyone. All greeters will assist you as much as possible in line with the local government and airport authorities regulations to enhance your experience.
Regulations in place by the US immigration and customs authorities state that third party greeters are not permitted in the secure restricted customs zone., This unfortunately means that our greeters are not able to meet guests at the arrival gate of an international flight.
As baggage reclaim is located within the restricted customs zone we are unable to arrange porter / baggage assistance.
When arriving into the USA on an international flight the arrival service begins after guests have cleared US customs in the public arrivals hall outside of customs and immigration.
There are no fast-track facilities for customs and immigration in the US unless guests are members of Global Entry.